Garvebhavipalya 1Oth Cross, 11th km, Hosur Rd, near Sparsh Hospital, Bengaluru
8951728484 / 8951718484
Connect Smarter. Communicate Better.iWeb Cloud Telephony Solutions
Revolutionize the way your business communicates with iWeb Cloud Telephony Solutions. Our cloud-based calling and communication tools offer reliability, scalability, and seamless integration—empowering your teams to stay connected anytime, anywhere.
Transform Your Communication with iWeb Cloud Telephony Solutions
In the digital age, effective communication is the backbone of business success. iWeb Cloud Telephony Solutions revolutionize the way businesses interact with customers, partners, and employees. Our cloud-based communication platform offers scalable, flexible, and cost-effective solutions designed to meet the demands of modern enterprises. Whether you need to enhance customer service, streamline internal communications, or manage large volumes of calls, iWeb Cloud Telephony has you covered.
Virtual Phone Systems
Hosted PBX (Private Branch Exchange)
Replace your traditional phone system with our cloud-based PBX. iWeb Cloud Telephony offers advanced call routing, voicemail, and automated attendants, all managed through an easy-to-use online portal.
Multiple Extensions
Manage multiple extensions effortlessly across various locations. Our virtual phone system allows you to connect remote offices, mobile workers, and on-site teams under one unified communication platform
Call Forwarding and Routing
Never miss an important call with our intelligent call forwarding and routing features. iWeb Cloud Telephony ensures that calls are directed to the right person or department, enhancing responsiveness and customer satisfaction.
Interactive Voice Response (IVR)
Customizable IVR Menus
Enhance your customer service with our Interactive Voice Response (IVR) system. Create customized menus that guide callers to the right department or information, reducing wait times and improving user experience
Automated Call Handling
Automate routine inquiries and transactions with IVR. iWeb Cloud Telephony enables callers to access information, make payments, or schedule appointments without human intervention, freeing up your staff for more complex tasks.
Multi-Language Support
Cater to a global audience with multi-language IVR capabilities. Our system allows you to provide services in multiple languages, ensuring accessibility and inclusivity for all customers.
Call Center Solutions
Cloud-Based Contact Center
Transform your call center operations with our cloud-based contact center solution. iWeb Cloud Telephony offers advanced features such as call queuing, automatic call distribution (ACD), and real-time monitoring to optimize performance.
CRM Integration
Enhance customer interactions by integrating our cloud telephony with your existing CRM system. Access customer information during calls, enabling personalized service and improving customer satisfaction.
Analytics and Reporting
Gain insights into your call center operations with comprehensive analytics and reporting tools. Track key metrics such as call volume, wait times, and agent performance, and use the data to make informed decisions.
Unified Communications
Voice, Video, and Messaging
Integrate voice, video, and messaging into a single platform with iWeb Cloud Telephony. Our unified communications solution enables seamless collaboration and communication across your organization, regardless of location
Mobile Integration
Stay connected on the go with mobile integration. Our platform supports mobile devices, allowing your team to make and receive calls, participate in video conferences, and send messages from anywhere.
Presence Management
Know when your colleagues are available with presence management features. iWeb Cloud Telephony shows the real-time status of your team members, helping you choose the best communication method.
Scalable SIP Trunking:
Cost-Effective Call Management
Reduce your telephony costs with scalable SIP trunking. iWeb Cloud Telephony provides flexible, high-quality SIP trunking services that allow you to manage large volumes of calls without the need for expensive physical infrastructure.
Global Reach
Expand your business globally with our international SIP trunking services. iWeb Cloud Telephony enables you to establish local numbers in multiple countries, making it easier to connect with international clients and partners.
Disaster Recovery and Failover
Ensure business continuity with our robust disaster recovery and failover solutions. In the event of a network failure, iWeb Cloud Telephony automatically reroutes calls to backup systems, minimizing downtime and ensuring uninterrupted communication
Call Recording and Monitoring
Automatic Call Recording
Record calls for quality assurance, compliance, or training purposes. iWeb Cloud Telephony offers automatic call recording with easy access to recordings through a secure online portal
Live Call Monitoring
Monitor live calls to ensure high-quality customer service. Our platform allows supervisors to listen in on calls, provide real-time coaching, or intervene if necessary.
Data Security and Compliance
Maintain compliance with industry regulations with our secure call recording and storage solutions. iWeb Cloud Telephony ensures that all recordings are encrypted and stored in accordance with data protection laws.
Customizable Numbering Solutions
Toll-Free Numbers
Enhance your customer service with toll-free numbers that make it easy for customers to reach you. iWeb Cloud Telephony offers a range of toll-free options, including 800, 888, and vanity numbers, to boost your brand’s accessibility.
Local Numbers
Establish a local presence in multiple regions with local numbers. Our platform allows you to choose numbers from various geographic areas, helping you build trust with local customers.
International Numbers
Expand your global reach with international phone numbers. iWeb Cloud Telephony provides virtual numbers from over 100 countries, enabling you to connect with customers and partners worldwide.
Advanced Features
Click-to-Call
Integrate click-to-call functionality on your website or app, allowing customers to connect with you instantly with just a single click. iWeb Cloud Telephony makes it easy for customers to reach you, improving conversion rates and customer satisfaction.
Voluntary Benefits
Receive voicemails directly in your email inbox with our voicemail-to-email feature. Stay informed and respond quickly, even when you’re on the go.
Call Whisper and Barge
Enhance call quality and agent performance with call whisper and barge features. Supervisors can discreetly coach agents during live calls or take over a call when necessary to ensure the best customer experience.
Why Choose iWeb Fintech Solutions?
iWeb Fintech combines employee loans and insurance offerings into a single, integrated platform, providing a holistic approach to financial wellness for your workforce.
We prioritize the financial health and wellbeing of your employees, providing them with the tools and resources they need to manage their finances effectively and securely.
Our solutions are designed to integrate smoothly with your existing systems, ensuring a seamless experience for both employers and employees.
Whether you're a small business or a large enterprise, iWeb Fintech’s platform can be customized and scaled to meet your specific needs, offering flexibility and control over your financial offerings.
